*Please expect some delays with deliveries during this time* (For Standard Delivery - ETA is usually up to 2 business days, but during this time and in some instances, it could be up to 3 business days)
At Chocolat Fleurs, our top priority is the health of our staff, customers and their families. Our small team are maintaining high standards of personal hygiene, using sanitisers, regularly cleaning and disinfecting work stations and practicing social distancing. All utensils/tools used for making our gifts are being thoroughly cleaned. In accordance with best practice, staff have been advised that anyone who has symptoms of the virus must not come to work, and must seek the advice of a GP immediately.
The courier companies we use have also been in touch with us, they have advised that they have taken similar measures as outlined above. They will not be asking customers for their signatures during this time and will be leaving the parcel at the front door of their address when safe to do so.
We currently deliver Sydney wide
Business - Monday to Friday 9:00am – 5:30pm
Residential - Monday to Friday 9:00am – 8:30pm. (Please note; on some occasions couriers may be delayed and some orders could be delivered up to 9:30pm).
Orders can be placed up to 30 days ahead of delivery date. Please select your intended date for delivery on the pop-up calendar.
*Same Day deliveries to Business/Residential addresses: Mon - Fri, orders must be placed by 12:30pm
*Orders received after 12:30pm will be delivered the next business day
*Standard Delivery - We will do our very best to have your gift delivered on your selected date. But please note; in some cases, your gift could be delivered the day after your selected delivery date, as this delivery option has an eta of up to 1-3 day business days. For instance; if you select 17/Feb/19 as your delivery date on the calendar, we will send out your gift with the courier on that day (if we have received your order before 10am that day or prior), which means your gift would either be delivered anytime between 17th-19th of Feb, depending how busy the couriers are that day. If you would rather your gift be delivered a day early than the intended delivery date, please leave a note in the comments section on our website at the time you place your order.
If your order must be delivered by a certain time, please choose the VIP delivery option or advise us at time of placing your order, either in the comments box or by phoning us and we will put in a request with the courier. Otherwise the courier does have up until 5:00pm (for business) or 8:30pm (for residential) to make the delivery.
Please note that requests for specific delivery times cannot be guaranteed and is purely a request only.
During peak seasons (such as Christmas/Valentine's Day) there may be delays with same day deliveries. Please keep in mind, that in some circumstances, deliveries may not be delivered same day when requested and could be delivered the next business day.
We can organise delivery on Saturdays, if prior arrangements have been made with us ahead of time. Please call our office on 02. 8897 5420 to place your order.
We are closed on Sundays and all public holidays, including: Christmas Eve (from 12:30pm), Christmas Day, Boxing Day, NYE, New Year’s Day, Australia Day, Labour Day, Good Friday, Easter Saturday, Easter Sunday, Easter Monday, Anzac Day and Queens Birthday
Delivery Fee Monday to Friday start from $9.00* (Standard Service - Sydney NSW ETA up to 2-3 business days - from the date you have selected)
Additional delivery fees will apply to orders for Same Day Delivery, VIP, Saturdays and for suburbs outside Sydney Metro areas. You can obtain a quote for all the delivery options on our website.
Delivery Fees for large corporate orders will be discussed at time of order.
Chocolat Fleurs are not responsible for any delays with deliveries. Once the bouquets leave our premises and are with the courier, it is out of our control.
Chocolat Fleurs cannot accept responsibility for incorrect delivery and contact details or if intended recipient is not at the address provided to us (this includes hospitals - if the patient has already checked out and gone home). Chocolat Fleurs are not responsible for damages or loss to a bouquet left unattended. Chocolat Fleurs are not responisble if the courier cannot get access into a unit/building and you have told us it's ok to leave the bouquet. In this case the courier will leave the bouquet at the main door. We will however, try calling you to advise of this situation. But if we cannot get a hold of you, the courier will leave the bouquet.
We suggest providing us with the recipients work address or alternative delivery details (making sure recipient will be there to collect the bouquet), to prevent any mishaps.
In any situation where the courier cannot leave a bouquet at the delivery address provided (for example: you have told us not to leave it as it is unsafe to leave at front door and cannot get access into a building) the bouquet will be brought back to us at head office, and one of our staff will be in contact to advise of the situation and to get further delivery instructions.
Please note; there will be additional delivery fees charged in situations where a bouquet has been brought back to us and we have to organise a re-delivery. There are usually two additional fees charged by the courier, one to bring the bouquet back to us at head office and one to re-deliver to a new address.
Delivery to hospitals are usually delivered as a 'next day' service and are delivered early mornings. Please be sure to place your order at least one day before the intended delivery date. Some hospitals are a little strict with accepting edible goods, so please be sure to check with our friendly staff if we can deliver to the intended hospital.
We use reliable couriers when delivering our chocolate bouquets, but in the unlikely event a bouquet is damaged during delivery, please contact us straight away for a replacement. Damaged bouquets must be given back to the courier, who will then bring it back to us at head office.
Items containing alcohol cannot be left at the front door of the delivery location, if the person over the age of 18 years is not there to receive the bouquet. In this case we will contact the customer who placed the order to discuss another delivery address. If we cannot get in contact, the bouquet will be brought back to head office. Please note there will be an additional delivery fee charged when re-sending to another address.