Returns & Refunds
Refunds
will not be given for late delivery as delivery times cannot be 100%
guaranteed.
It is the
responsibility of the customer to inform Chocolat Fleurs if a bouquet has not
been delivered. When we are notified we will investigate and ensure that the
gift is delivered and received. You can do this by emailing us at
info@chocolatfleurs.com.au.
In
the unlikely event that a chocolate bouquet is damaged in transit, Chocolat
Fleurs will be happy to resend a new bouquet. Due to our policy and to assist
us in quality control, we do require some validationthat the bouquet was
damaged upon receiving it. Please take a photo of the bouquet as soon as
possible and email it to: info@chocolatfleurs.com.au The courier will then collect and bring
the damaged bouquet to head office, upon delivery of the new bouquet. Please
note; you may be asked to pay for re-delivery fees.
Cancellations
& Refunds - Chocolat
Fleurs require at least 12 hours notice of cancellation, prior to the scheduled
delivery date by contacting us on 02. 8040 7519 or 0437 992 888. You will be
refunded to your credit
card.
Cancellations
received with less than 12 hours notice, will be charged 50% of the total order
value.
We are
unable to cancel and refund orders that are already made and with our courier
ready for delivery. Chocolat Fleurs are not responsible if a bouquet is
delivered to a hospital and the patient/recipient has already been discharged.
We can however, organise a re-delivery to another address within Sydney metro
in this instance, but a refund cannot be issued. Please note, a re-delivery fee
will be charged.
Full
refunds will be available in the instance of major damages as per Australian
Consumer Law (for example if all the chocolate is melted when delivered – upon
validation)